AI & knowledge

What the agent knows about the business and how it behaves with customers.

Business facts

The AI states these as written. Anything left blank it will not guess; it hands the question to a person.

Business name Opening hours, as you would say it

What you sellThe whole range, in your own words. This is how the AI knows not to say "we don't sell that". Delivery Payment and how to orderSay what you need to confirm an order (name, number, address). The AI collects exactly this.

Warranty and offers Shop address

Shop policy and sales playbook

Paste your business policy here: exchange rules, discount limits, warranty claims, how to handle bargaining. The AI follows it step by step.

Policy

Photos and voice

Read customer photos Main AI model OpenRouter follows instructions more reliably; each reply costs a small amount from the OpenRouter balance. Model that looks at photos first Listen to voice messages Send product photos to customers

Automatic messages

Welcome message, sent once on a customer's first message Closed message, sent when a person is needed outside opening hours

Opens Closes UTC offset (Dhaka is 6)

Follow up when a customer goes quiet Sent once per silence, only in opening hours, only on chats the AI is handling, and always inside WhatsApp's free 24 hours. Hours of silence before the follow-up

Telegram alert for every message while staff handle a chat

Messages the AI sends on its own

After 24 hours these go out as approved templates, which Meta charges for. Each is sent once, and nothing is sent about orders or chats from before a switch was turned on.

Order updates Received, confirmed, shipped, out for delivery, delivered, cancelled - for website and marketplace orders. Follow-up after 24 hours For a customer who asked about a product and never replied. Check in when a customer said "I'll get back to you" Tell customers when a product they wanted is back in stock Hours of silence before the 24-hour follow-up Most automatic templates per dayA ceiling on what this can cost in a day.

Quick replies

One-click answers for staff, in the chat composer.

Title Message

Connections

What the agent is plugged into, and whether each one is working.

Account

The email and password used to sign in here. Changing either signs out every other device.

Sign-in email Current password New password (leave blank to keep) Repeat new password

Test the agent

Write as a pretend customer. The real AI answers, and nothing is sent to anyone's phone.

Customer phone Customer name Answer from

MessageUse a number that has orders with the vendor to try "where is my order?". Photo or voice note (optional)